Last updated : 24/05/2018.
We (Tourscheck) as an online service, provide users options to search, filter, check and book tours, excursions and activities all around the world through our website, any affiliated websites as well as Tourscheck Applications. When you book or review our services, we provide your information to the necessary third party Travel Providers and distributors who manage the hosting, purchase and payment for our products and services.
Data We Collect
When you register with Tourscheck, we ask for your basic information including your name, email address and other Information. You can choose not to provide information to us, but in general some information about you is required in order to purchase products or services. It is necessary for you to disclose Personal Information, including your name, email address, phone number, credit card details and other personally identifying information. If you do not provide Personal Information when purchasing one of our supplier's products or services, we cannot confirm your purchase or process your booking.
Personal data is specific information about personal or factual circumstances regarding and identified natural person, including information such as name, address, email address, phone number, user name and password and billing information (such as your credit card number, cardholder name, and card expiration date).
Personal data processed may not be transferred to a country outside the European Economic Area without the prior written consent of the Data Controller. If personal data processed is transferred from a country within the European Economic Area to a country outside the European Economic Area, the Parties shall ensure that the personal data are adequately protected. To achieve this, the Parties shall, unless agreed otherwise, rely on EU approved standard contractual clauses for the transfer of personal data
We also collect other Information that does not identify you personally, such as gender, age, country of residence, location, demographic and other information.
Data About Others
You can provide contact and other information for other people through our websites. If you refer or if you purchase products or services for someone else through Tourscheck, you will need to submit that individual's personal information. You must obtain the consent of other individuals prior to providing us with their personal information.
How We Collect Data
Automatic Data Collection
When you visit Tourscheck.com we collect data necessary to enable your use of this website, such as IP address, identification data (your login details), content viewed, pages visited and product searches. Also if you subscribe to our newsletters it is necessary to collect some of your personal data such as your email.
Links, Cookies and Web Trackers
Tourscheck may keep track of how you interact with links across our Services, including our email notifications, third-party services, and client applications, by redirecting clicks or through other means. We do this to help improve our Services, and to be able to share aggregate click statistics such as how many times a particular link was clicked on.
When you visit our website, information may be stored on your computer in the form of cookies. A cookie is a small amount of data that is placed in the browser of your computer or on your mobile device. So-called “first party cookies” are cookies which are served by the entity operating the domain through which the cookie is served. This makes possible to recognize you upon re-visiting the website. Tourscheck’s own cookies are therefore “first party cookies”. In case we allow others to service cookies through the Tourscheck.com websites and apps, these cookies are so-called “third party cookies”.
In addition, there is a difference between session cookies and permanent cookies. Session cookies will only exist until you close your browser. Permanent cookies have a longer lifespan and are not automatically deleted once you close your browser. We strive to serve cookies or allow the serving of cookies with a maximum lifespan of 5 years. Only in exceptional circumstances, such as for security purposes and where absolutely necessary, will a cookie have a longer lifespan than that.
We use other tracking technologies which are similar to cookies. These web trackers (also known as web beacons, pixel tags, web bugs or gifs), tracking URLs or software development kits (SDKs). A web tracker is a tiny graphic image of just one pixel that can be delivered to your computer as part of a web page request, in an Application, in an advertisement or in an HTML email message. Pixels can be used to retrieve information from your device, such as your device type or operating system, IP address, and time of visit. They are also used to serve and read cookies in your browser. Tracking URLs are used to understand from which referring website the Tourscheck websites or Applications are used. SDKs are small pieces of code included in apps, which function like cookies and web trackers. This way we are able to improve our website content and to modify and adjust to specific needs.
Data Collected from Mobile Applications and Devices
If using our mobile Applications or access one of our websites optimized for mobile devices, we may collect information about you and your mobile devices(s). We use this information to provide location-based services such as search results and other personalized content for you, if approved by you and your device(s). On most mobile devices you can manage location services in the settings menu. If you have questions about how to manage location services on your device(s), we encourage that you contact directly your mobile service provider and/or manufacturer of your devices(s).
Data Collected From Other Sources
We also may collect both personal and non-personal information about you from affiliates, distributors, suppliers and other independent third-party sources and add it to other information we have about you. If you access third-party services, such as social media services, through our website or before coming to our website, we may collect information such as your user name, demographic and navigation data, or any other information legally permissible.
Data Collected Upon Registration
When you create or amend a User account you provide some personal information, such as your name, username, password, email address, phone number, address, city and country. When you make a booking on the Tourscheck website or Applications an account will automatically be created for you. You account allows you to view, change or cancel your bookings, and may include features that allow you to connect with other travelers, leave reviews, upload photos, share travel tips and plan future trips. After making your first booking on the Tourscheck you will receive details of your Tourscheck account username and password. You can change your username, password and personal details at any time by logging into your account. Your review settings in your Tourscheck account will automatically default to showing your profile photo and username for your reviews. You can modify this profile setting at any time by logging into your account. Where you have chosen not to show your profile photo and name with your reviews, any reviews that you submit will show your tour, excursion or activity only.
If you book a tour, excursion or activity through Tourscheck website or Applications, we do not collect payment information from you, including your credit card number, cardholder name, expiration date, authentication code, and billing address, instead we are using third-party payment gateways such as Stripe, Pay Pal, Union Pay which will require your credit card number, cardholder name, expiration date, authentication code, and billing address for your booking and reservation to be processed.
Using your Account on Tourscheck website and Applications enables you to post reviews of the tours, excursions and activities you book, upload photos and filling out your public profile. We may publicly display them on our websites and Applications and those of our affiliate partners and distributors, display them to other users, share them with our affiliate partners and distributors, and use them for promotional purposes. Note that if you include Personal Information in your Account, it can be used and viewed by others. We are not responsible for the information you choose to include in your Account.
How We Use And Share Data
General Data Usage
We use your personal data to operate our website and Applications in the following ways:
- For general communication with Tourscheck
- For creating and accessing your account
- To confirm your bookings
- To provide our third-party suppliers information needed to fulfill your bookings
- On occasion we may supply statistics about our customers to third-party providers
- To resolve and mediate disputes or potential situations
- To respond to your questions, comments and information you requested
- To prevent potentially prohibited or illegal activities, prevent fraud and unauthorized transactions
- To analyze trends and statistics regarding visitors use of our websites and Applications
- As otherwise described to you at data collection point
Cookies, Web Trackers and Google Analytics Usage
If you want to learn more about how cookies are used and what your choices are, please read more.
Technical cookies: We try to give our visitors an advanced, user-friendly website and Applications that adapt automatically to their needs and wishes. To achieve this, we use technical cookies to show you our website, to make them function correctly, to create your user account, to sign you in and to manage your bookings. These technical cookies are absolutely necessary for our website to function properly.
Analytics cookies: We use these cookies to gain insight into how our visitors use Tourscheck.com. This means we can find out what works and what doesn't, optimize and improve our websites or Applications, understand the effectiveness of advertisements and communications, and ensure we continue to be interesting and relevant. The data we gather can include which web pages you have viewed, which referring/exit pages you have entered and left from, which platform type you have used, which emails you have opened and acted upon, and date and time stamp information. It also means we can use details about how you’ve interacted with the site, such as the number of clicks you make on a given page, your mouse movements and scrolling activity, the search words you use and the text you enter into various fields. We make use of analytics cookies as part of our online advertising campaigns to learn how users interact with our website or apps after they have been shown an online advertisement. This may include advertisements on third-party websites.
Commercial cookies: We use third-party cookies as well as our own to display personalized advertisements on our websites and on other websites. This is called “retargeting,” and it is based on browsing activities, such as the destinations you have been searching for, the products you have viewed and the prices you have been shown. We also use third-party advertising companies to serve ads while you are visiting our websites and we permit these companies to place and access their own cookies on your computer in the course of serving advertisements. Such advertisers do not have access to the information we collect through our own cookies.
Most Internet browsers automatically accept cookies. To learn more about cookies and how to manage or delete them, simply visit allaboutcookies.org and the help section of your browser. In the settings for browsers such as Internet Explorer, Safari, Firefox or Chrome, you can set which cookies to accept and which to reject. Where you find these settings depends on which browser you use. Use the "Help" function in your browser to locate the settings you need. You can instruct your browser, by changing its settings, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. However, some Services may not function properly if you disable cookies.
We want to make it easy for you to take advantage of the travel related opportunities which we feature on the Tourscheck website and Applications, for that reason we use web trackers (also known as web beacons, clear gifs, pixel tags or web bugs), which are tiny graphics with a unique identifier, similar in function to cookies, that are placed in the code of a web page.
We work with our advertising partners in order to try and ensure that when you see an advert for a Tourscheck brand it will be relevant to you and your interests. This applies to adverts that are displayed on Tourscheck’s own websites (including the Tourscheck Sites, in Tourscheck emails, and on websites owned by third parties). We do this by allowing our third party advertisers to collect non-personally identifiable information about your visit to the Tourscheck Sites, such as the pages you visit on the Tourscheck Sites and the locations you appear to be interested in. We also provide third party advertisers with non-personally identifiable information that we collect about you when you use the Tourscheck Sites in order to only show you relevant adverts. We may also use such information in order to avoid showing you adverts on third party websites like Facebook and Twitter if we don"t think that you will be interested in them. When we share your information with third party advertisers we always ensure that we do so in compliance with our obligations under data protection law.
To opt out of this targeted online advertising, please click here.
If you have any questions, suggestions or comments about this cookies and web trackers, please send an email to firstname.lastname@example.org
Use of Data for Marketing Purposes
In addition to the general data usage use which is required when you use our travel related and data processing services, we use your email address for sending confirmation of your bookings, pre-trip reminder e-mails, an email reminder to provide a guest review of your last tour, excursion or activitiey. Our booking confirmation and pre-trip reminder emails may contain banner advertising. We only use your phone number to contact you urgently if there is a problem with your booking. In circumstances where you contact us with a query, we use your contact details in order to respond to your query.
We will provide you with choices regarding the use and disclosure of your Personal Information for marketing purposes. Where you have given us your consent, we may send you emails that we think will be useful to you. They also will comply with applicable laws governing the transmission of promotional communications and, at a minimum, give you an opportunity in any commercial email we send to choose not to receive such email messages in the future. You may unsubscribe at any time by following the directions and link included in each email marketing message we send. You may email us (email@example.com) and request to be unsubscribed by including your name, email address, and the words "unsubscribe" in the subject or body of email.
Our marketing emails may include following : e-newsletter, special offers, travel tips, customer surveys and information about products and services offered by us or our selected partners. Where your settings on your device permit us to send Application notifications we may also send you Application notifications containing similar information. If you email us, we may keep your message, email address and contact information to respond to your request. The other service may send us your registration or profile information on that service and other information that you authorize.
Please note that, even if you opt-out of receiving future marketing emails from Tourscheck, we will continue to send to you emails regarding your purchases and bookings, and regarding changes to our terms and policies.
We would not sell or rent your personal information to third parties for their marketing purposes without your prior consent.
Shared Data With Affiliates, Distributors and Suppliers
Shared Data With Other Third-Parties
In order to manage and operate our website and Applications we use the services of various Third-Party companies which operate on our behalf in terms of legal advising, payment processing, customer service, marketing and analytics. Third-party companies have access to and may collect information only as needed to perform their obligations necessary for our website and Applications to function. Third-Party companies are not permitted to share or use the information for any other purpose.
Law and Harm
Transfer of Personal Data
In the event that Tourscheck Inc. is involved in a bankruptcy, merger, acquisition, reorganization or sale of assets, your Information will not be shared, sold or transferred unless you have previously given your consent. Transfers of data to government institutions and authorities is done only within scope of mandatory legal requirements. Our employees and partners are obliged by us to maintain secrecy and to comply with legal data protection regulations.
Data Storage and Protection
As the performance of the Agreement and the delivery of the Services implies the processing of personal data, the Data Controller (We/Tourscheck) and the Data Processor (Travel Provider) shall comply with the applicable data protection legislation and regulations and protect security of your Personal Information. The Data Processor shall ensure that in relation to personal data disclosed to it by, or otherwise obtained from the Data Controller, it shall act as the Data Controller’s data processor in relation to such personal data and shall therefore:
1. From 25th of May 2018, create and maintain a record of its processing activities in relation to this Agreement; the Data Processor shall make the record available to the Data Controller, any auditor appointed by it and/or the supervisory authority on first request;
2. Not process the personal data for any purpose other than to deliver the Services and to perform its obligations under the Agreement in accordance with the documented instructions of the Data Controller; if it cannot provide such compliance, for whatever reasons, it agrees to promptly inform the Data Controller of its inability to comply;
3. Inform the Data Controller immediately if it believes that any instruction from the Data Controller infringes applicable data protection legislation and regulations;
4. Not disclose the personal data to any person other than to its personnel as necessary to perform its obligations under the Agreement and ensure that such personnel is subject to statutory or contractual confidentiality obligations;
5. Take appropriate technical and organizational measures against any unauthorized or unlawful processing, and to evaluate at regular intervals the adequacy of such security measures, amending these measures where necessary; these security measures are described in Schedule 2.
6. Ensure that access, inspection, processing and provision of the personal data shall take place only in accordance with the need-to-know principle, i.e. information shall be provided only to those persons who require the personal data for their work in relation to the performance of the Services;
7. Promptly notify the Data Controller about (i) any legally binding request for disclosure of the personal data by a data subject, a judicial or regulatory authority unless otherwise prohibited, such as the obligation under criminal law to preserve the confidentiality of a judicial enquiry, and to assist the Data Controller therewith (ii) any accidental or unauthorized access, and more in general, any unlawful processing and to assist the Data Controller therewith;
8. Deal promptly and properly with all reasonable inquiries from the Data Controller relating to its processing of the personal data or in connection with the Agreement;
9. Make available to the Data Controller all information necessary to demonstrate compliance with the applicable data protection legislation and regulations;
10. At the request and costs of the Data Controller, submit its data processing facilities for audit or control of the processing activities;
11. Refrain from engaging another data processor without the prior written consent of the Data Controller;
12. Assist the Data Controller, subject to reasonable additional compensation, with the Data Controller’s obligation under applicable data protection laws and regulations.;
Please note that no data on the Internet or physical data storage can be guaranteed to be 100% secure and safe. For that reason we cannot give an absolute assurance that the information you provide to us will be secure and safe at all times. Please notify us if you experience any unusual situations that may indicate a breach in your information security, and will investigate whether the security breach was related to the data transmissions from or to Tourscheck and let you know what steps can be taken and have been taken to help to solve the problem.
Access, Amendment and Deletion Rights
We take reasonable steps to ensure that your information is relevant to its intended use, and that it is accurate and up to date. As a registered Tourscheck user, you can access and update your contact information, personal preferences and e-mail subscription choices at any time by visiting the account section of the www.tourscheck.com.
If you are a registered user of our Services, we provide you with tools and account settings to access or modify the personal information you provided to us and associated with your account.
You can also permanently delete your Tourscheck.com account. When your account is deactivated, it is not viewable on the Site. For up to 30 days after deactivation it is still possible to restore your account if it was accidentally or wrongfully deactivated. After 30 days, we begin the process of deleting your account from our systems, which can take up to a week.